Complaint Resolution – The Peer Review Process

Complaint Resolution – The Peer Review Process

Sometimes, even with the best dentist, problems can happen. First, talk to your dentist about any concerns. Often, this will solve the problem. You can call the dentist's office to discuss it. If you don't want to talk to the dentist directly, you can write a letter and send it by certified mail to ensure it gets received. When you contact the dentist, be ready to discuss:

  • The date of the treatment
  • Your issue
  • What outcome you want

By contacting the dentist first, you can often resolve the issue quickly. If the problem is still not solved, the Texas Dental Association (TDA) has a process called Peer Review to help.

Peer Review

Peer review is an informal process where local dentists help resolve problems. It’s not a court and it doesn’t punish anyone. TDA Peer Review Committees are made up of volunteer dentists chosen for their skills and knowledge.

Matters accepted for Peer Review

  • Appropriateness of Care: Did the dentist give the right treatment for your condition?

  • Quality of Treatment: Was the treatment done correctly according to professional standards?

Matters not accepted for Peer Review

  • Complaints that are not related to care quality or appropriateness.
  • Complaints against non-member dentists.
  • Payment or billing disputes.
  • Customer service or staff behavior issues.
  • Insurance disputes.
  • Cases already in court.
  • Complaints that have already been filed with the Texas State Board of Dental Examiners.

To file a complaint, email drogers@tda.org or call 512-443-3675, ext 153.

You must include:

  • The dentist's first and last name.
  • The city where the treatment happened.
  • A brief description of your complaint (details will be needed later).
  • Calls without the required information may not be returned.

If you are looking for a new dental provider, please visit ADA Find-A-Dentist to find a member dentist near you.